Job Ref: 13592 Print Job

Team Leader (FATCA and CRS)

  • Team/People management experience
  • Relationship management skills
  • Proven inbound/outbound contact centre experience

Team Leader Role – 1 Position
Address: Melbourne VIC 3000
Contract: 6 months till September 2019

As a Team Leader, you will be responsible for the overall operation of the team including risk & compliance, operational & service excellence whilst maintaining a well-managed team. Ensuring your staff are compliant with Client’s policies and procedures and driving growth & development through coaching & feedback. You will be responsible for enhancing the customer experience and delivering exceptional growth results for the business.

Global tax reporting initiatives such as the US Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standards (CRS) require client to gather customer information, undertake customer due diligence and develop reporting systems.

About You
To be successful in this role, you will ideally bring the following:

  • Team/People management experience
  • Relationship management skills
  • Proven inbound/outbound contact centre experience
  • Strong customer focus
  • Strong negotiation skills
  • Strong knowledge of risk processes
  • Excellent communication and presentation skills
  • Strong and proven attention to detail

Are you keen to know more or apply? There are plenty of opportunities awaiting you at adaps.com.au/job/
(You need to be a citizen of Australia or New Zealand or hold a permanent residency visa to apply.)

How to apply:
Please apply using the link below or call (Neil – 03 8506 6522) for further details. Applications closes based on the volume of applications received. Only short-listed candidates will be contacted. Please share your resume in Word format only.

Connect with Adaps:
Facebook: https://www.facebook.com/AdapsIT
LinkedIn: http://www.linkedin.com/company/adaps
Website: www.adaps.com.au