Service Desk Analyst
- Melbourne location
- Utilities Domain experience is a MUST
- Good experience with Level 1/ 2 Support
Do you enjoy providing outstanding customer service within a large helpdesk/ service desk environment? Then look no further!
In this role, you will be the first point of contact for any IT related issues and requests within a state-of-the-art, large organisation.
- Monitor queues to ensure SLA’s are achieved and contractual arrangements are satisfied
- Aim to provide a first call resolution to every issue
- Actively attend debriefing of escalated calls
- IT related qualifications
- Previous experience providing level 1/ 2 support necessary
- Utilities domain experience is a MUST!!
- Working knowledge of Active Directory and Group Policies
- Exposure to Windows XP, 7 and 8
- Excellent phone manner
Apply now by sending your CV in word format or call Deepthi/Nick on 03 8506 6587 for a confidential discussion quoting #12358