Job Ref: 13884 Print Job

O365 Workplace Technology – Senior Consultant

Adaps has been scouted to source “Consultant, Infrastructure Engineering-Office 365” on perm role for a Tier 1 Bank @ Melbourne CBD.

Responsible for the operational support and development of the nominated service within Workplace, incorporating Strategy, Design, Run, Provisioning & Deployment, Transition & Change, Consumption, Support, Delivery Performance & Quality, Capacity & Continuity, Issue & Risk Management.


  • Provides SME-level technical support of all facets of the O365 and collaboration service.
  • Represents the service(s) across the organization
  • Accountable for the successful resolution of critical, high, medium and low problems
  • Understands the end-to-end (E2E) technical service(s) including dependent components and infrastructure
  • Serves as the point of escalation (technical owner) for major incidents
  • Contributes to incident bridges with internal staff and 3rd party suppliers.
  • Collaborates with Workplace SME’sArchitects to ensure that projects handed to Workplace are delivered in accordance with stated strategic and tactical objectives.
  • Identifies opportunities to drive efficiency through automation
  • Contribute to the tracking and reporting against agreed service KPIs, SLA’s, Service Health and the contractual obligations of 3rd party Service Providers.
  • Drive continuous technical improvement to the service ensuring Security and Architectural standards are adhered to.
  • Maintains a high level of knowledge relating to the nominated service including roadmaps, pre-release features and the 2nd level impacts when considering implementation in the NAB environment.
  • Maintains knowledge and understanding of the wider Workplace portfolio and identifies opportunities to leverage complementary technologies to drive efficiency through effective consumption of existing toolsets.
  • Contributes to the technical governance of service management processes including, incident, problem, change, configuration, capacity, continuity (DR), availability, asset, monitoring and alerting
  • Asset lifecycle planning to ensure that the asset fits with the Groups standards and strategic direction
  • Collaborate with 3rd party service providers, project services and service management to ensure high quality and successful transition of all service(s) changes
  • Utilise appropriate forums and networks to identify opportunities to leverage asset portfolio capabilities
  • Ensure adequate communication, knowledge sharing and issue resolution across delivery and support teams
  • Stakeholder Management & management of stakeholder expectations
  • Ensure appropriate capacity, risk and security monitoring, disaster recovery and business continuity plans are in place across the portfolio
  • Ensure appropriate data quality controls are in place across the portfolio


  • Providing technical support for a business critical function ensuring service stability, resolution of incidents within SLA and driving efficiency within the service.
  • Driving operational & technology change agenda to mature services in line with industry direction
  • Ensuring service change and service transition is executed flawlessly


  • 3-5 years’ experience delivering technical support and development services to large scale enterprise deployments of Office 365 (specifically Exchange Online, Sharepoint Online, OneDrive, Teams, InTune) and Microsoft Exchange (2010+).
  • Experience in the planning and delivery of Exchange Hybrid upgrades (2010 -> 2016)
  • Lync 2010 Server, Skype for Business administration (2-5 years)
  • Any Enterprise Vault, RightFax, TMG, Forcepoint, Lotus Notes integration experience in large scale environments would be highly regarded.
  • Experience implementing and managing large scale 0365 tenants and migrations, and O365 application technologies and toolsets.
  • 5 years’ experience delivering workplace services in an enterprise environment.
  • Azure AD support and implementation
  • Experience (3+ years) in the design and deployment of enterprise level Wintel infrastructure.
  • Experience (2 years) experience in creation of scripts (PowerShell) to drive automation
  • Experience (2+ years) experience delivering service in an enterprise ITIL environment
  • 1-3 years designing, building, managing and administering large scale Wintel Collaboration (Exchange), Cloud (O365AzureAWS) and heterogeneous end-point environments (physical, virtual and tablet end points)
  • In-depth understanding of the security challenges around Office 365 and other cloud services in a regulated financial organization
  • In depth understanding, and practical experience of application and OS deployment using System Centre tools including cloud based monitoringmanagement
  • Understanding of Azure and AWS based workloads.
  • Strong awareness and understanding of hardware, networks, software technologies and applications
  • Relevant industry certifications desirable.
  • Strong business communication and interpersonal skills
  • Proven ability to remain flexible to deliver business outcomes
  • Tertiary qualification in a Technology discipline or related field

How to apply:
Please apply using the link below or call( Sanky – 03 8506 6541) for further details and share your resumes in Word Format only. Applications closes based on the volume of applications received. Only short-listed candidates will be contacted.

Adaps is an equal opportunity employer that actively embraces diversity in its workforce through accurate community representation of gender, culture; thought and work arrangements.