Job Ref: 46316 Print Job

Desktop Support Analyst – Remote Work


Client is seeking the services of one Desktop Support Analyst to provide a high level of customer service and support to our users.

The Desktop Support Team is the escalation point for the Service Desk and to assist with on-site support for the department.

The Desktop Support Analyst must have a current Baseline security clearance.

The Desktop Support Analyst will specifically undertake the following duties:

  • Queue management via the department’s service management tool
  • Win 10 System Administration
  • Build and preparation of Win 10 and Office 365 devices for deployment
  • Face-to-face user support and training (including for VIP SES staff)
  • Win 10 and Office 365 System Administration
  • Knowledge Base Development
  • Compiling and troubleshooting issues before progressing to Tier 3 teams, as well as working with the Tier 1 team
  • Providing videoconferencing support to departmental staff
  • Other duties as directed by PM&C representatives

The Desktop Support Analyst will also have:

  • Willingness to travel to sites located in various locations in other states as required
  • Willingness to work in various locations/sites within the ACT
  • The ability to communicate with maturity, discretion and influence when dealing with clients and stakeholders
  • Demonstrated ability to respond with assistance to general enquires and requests from internal and external stakeholders
  • Demonstrated ability to contribute and promote a client focused culture within the team (either through personal behaviour or mentoring junior Desktop staff)

Essential criteria

  • A minimum of 6-12 months of experience in an ICT Operational Support environment.

Desirable criteria

  • Experience working in a Desktop/Tier 2 support environment or customer service environment
  • Experience working with Microsoft Server products and Active Directory
  • Experience in supporting Windows Operating Systems, Microsoft Office Suite with a focus on Windows 10
  • Experience in supporting iPhones and iPads
  • Excellent verbal and written communication skills
  • Ability to work collaboratively within and across teams
  • Ability to quickly learn new processes and procedures
  • Interested in career development, Self- Development and training
  • A passion for delivering excellent customer service
  • Ability to multi-task and manage priorities

How to apply:

Please apply using the link below or call Alex on 03 9118 2002 for further details. Applications closes based on the volume of applications received. Only short-listed candidates will be contacted.

Adaps is an equal opportunity employer that actively embraces diversity in its workforce through accurate community representation of gender, culture; thought and work arrangements.