Job Ref: 46367 Print Job

Customer Service Operator (15+ Positions)

  • Casual contract role for 6 Months with possible extensions (15+ Open roles)
  • Frankston (90% Remote – 10% Onsite) – Subject to change due to covid restrictions
  • 4 weeks of Full time (9.00 AM – 5.00 PM) training provided in Frankston
  • $32.55/hr incl Super and Casual loading
  • Experience required – Call Centre OR Retail Sector OR Customer Service Sector.
  • Minimum 20 Hours per week (2x 7.5hrs & 1x 5hrs), may require upto 40 hours a week during busy periods
  • Seeking True Temps, availability for extra hours and flexing
  • Aiming for start date of 6th September 2021
  • Laptop and other equipment will be provided by the client
  • Fast internet required while working from home

This is an exciting opportunity to join a dynamic and vibrant team, all training provided!

Multiple opportunities available for driven and passionate individuals to join leading Utility Organisation. Work among the best in the customer contact center services team.

Key Skills / Responsibilities:

  • Answer a high volume of inbound customer calls
  • Provide a positive customer experience
  • Provide prompt, reliable, and accurate information to customers while maintaining effective communication
  • Accurately log all interactions in the internal database.
  • Providing exceptional customer service to all consumers as well as internal and external stakeholders

Experience:

  • Previous experience in a similar customer service environment or Call Center role preferred
  • Have the flexibility to work with a rotating roster
  • Enjoy following processes and solving problems
  • Be motivated to provide great customer service to clients
  • Be able to demonstrate intermediate computer skills
  • Demonstrate the ability to navigate through multiple computer applications servicing customer interactions
  • Be able to work within a team environment
  • Demonstrate excellent communication skills both written and verbal
  • Contact center experience highly regarded
  • Be able to work within a team environment

The successful applicant will be rewarded with an attractive hourly rate and exceptional hands-on training.

How to apply:

Please apply using the link below or call Steve on (03) 9306 1450 for further details. Applications closes based on the volume of applications received. Only short-listed candidates will be contacted.
Adaps is an equal opportunity employer that actively embraces diversity in its workforce through accurate community representation of gender, culture; thought and work arrangements.