Job Ref: 14043 Print Job

Customer Service Consultant / Call Center Operator

  • Leading Utility Organisation l Great Culture l Flexible work arrangements due to Covid-19 restrictions
  • South Eastern Suburbs l 25 hours per week or 5 hours a day shift (part time role, ongoing opportunity with the view to convert to a permanent role)
  • Shift work on a rotating roster from Mon to Friday – 8am -1pm and 1pm-6pm

Multiple opportunities available for driven and passionate individuals to join leading Utility Organisation. Work among the best in the customer contact center services team.

Key Skills / Responsibilities:

  • Answer a high volume of inbound customer calls
  • Provide a positive customer experience
  • Provide prompt, reliable and accurate information to customers while maintaining effective communication
  • Accurately log all interactions in the internal database.
  • Providing exceptional customer service to all consumers as well as internal and external stakeholders

Experience:

  • Previous experience in a similar customer service environment or Call Center role preferred
  • Have the flexibility to work with a rotating roster
  • Enjoy following processes and solving problems
  • Be motivated to provide great customer service to clients
  • Be able to demonstrate intermediate computer skills
  • Demonstrate the ability to navigate through multiple computer applications servicing customer interactions
  • Be able to work within a team environment
  • Demonstrate excellent communication skills both written and verbal
  • Contact center experience highly regarded
  • Be able to work within a team environment

This is an exciting opportunity to join a dynamic and vibrant team, all training provided!

The successful applicant will be rewarded with an attractive hourly rate and exceptional hands on training.

How to apply:

Please apply using the link below or call Alex on 0385 066 547 for further details. Applications closes based on the volume of applications received. Only short-listed candidates will be contacted.

Adaps is an equal opportunity employer that actively embraces diversity in its workforce through accurate community representation of gender, culture; thought and work arrangements.