Job Ref: 11627 Print Job

Servicedesk Analyst

  • Melbourne CBD
  • Multiple roles – 4 weeks to 12 month long contracts
  • Apply now for immediate consideration!

My client, a reputable large employer in Melbourne CBD, has multiple 1 to 12 month Servicedesk contract opportunities available . You will use your previous knowledge/ experience to provide level 1 & 2 support in a busy servicedesk environment.

In this role, you will be the first point of contact for any IT related issues and requests across 3,000+ end users.

Role

  • Provide Level 1, 2 support within a supportive and empathetic environment
  • Monitor queues to ensure SLA’s are achieved and contractual arrangements are satisfied
  • Aim to provide a first call resolution to every issue
  • Actively attend debriefing of escalated calls

Requirements

  • IT related qualifications
  • Previous Servicedesk experience via phone, email and remote support essential!
  • Hands-on experience with COTS or In-house Ticketing softwares a must!
  • Excellent phone manner & passion to deliver quality service
  • Active Directory experience
  • Exposure to Windows XP, 7 and 8
  • 2+ years Australian local work experience essential
  • You must be available for a mid May start

Apply now for immediate consideration by sending your CV in word format. Hurry as these roles will be filled fast!