Job Ref: 12203 Print Job

Service Desk (Part Time)

  • Part time Service Desk Analyst
  • Level 1/ 2 Support
  • Melbourne CBD location

Part-time Level 1/2 Service Desk Analyst role with immediate start!

8-4 Wednesday – Friday

Role

  • Monitor queues to ensure SLA’s are achieved and contractual arrangements are satisfied
  • Aim to provide a first call resolution to every issue
  • Actively attend debriefing of escalated calls

Requirements

  • Minimum 12 months experience in a busy technical Service Desk telephone/ email based environment
  • Hands-on experience with COTS or In-house Ticketing software a must!
  • Working knowledge of Active Directory and Group Policies
  • Exposure to Windows XP, 7 and 8
  • IT related qualifications
  • Excellent phone manner
  • Passion to deliver quality service

Apply now by sending your CV in word format or call Cass on 03 8506 6578 for a confidential discussion quoting reference #12203.