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Service Desk Officer

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  • Service Desk Officer – Contract
  • Port Macquarie – NSW – Large Utility Company
  • 2 Month contract – $250 per day (incl super)

SERVICE DESK OFFICER

Seeking an experienced Service Desk Officer for a 2 month initial contract with possible extensions in Port Macquarie NSW. ASAP Start.

  • Service Desk Officer – Contract
  • Port Macquarie – NSW – Large Utility Company
  • 2 Month contract – $250 per day (incl super)

RESPONSIBILITIES:

Delivering professional telephone and email support to effectively manage customers and their expectations

REQUIREMENTS:

  • Understanding of the underpinning knowledge of the qualification
  • Practical Knowledge of customer service techniques in an IT environment
  • Practical knowledge of enterprise email services and office product software such as Microsoft Office 2010
  • Working knowledge of policies and procedures
  • Application knowledge IT security frameworks, system security, controls and implementation of associated risk management processes
  • Working knowledge of computer operations and software and systems
  • Practical experience in delivering professional telephone support in a large corporate environment, to effectively manage customers and their expectations
  • 12 month practical experience in an IT technical service environment providing remote support service
  • Minimum 12 months experience supporting Windows XP or later operating system
  • Experience supporting enterprise email services
  • Experience supporting office productivity software e.g. Microsoft Office 2010
  • Experience in applying computer operations and business systems applicable
  • Ability to understand and apply IT security framework, system security, controls and implementation of all associated risk management processes to assist Service Desk to meet IT Service Level Agreements
  • Relevant tertiary qualification(s) – Certificate III in Information Technology
  • MCP certification
  • Unrestricted work rights in Australia.

Please submit your application here. Contact David on 02 9253 4300 for enquiries. Applications close strictly 5PM 03/03/2015.

Job Ref: 11435

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