Job Ref: 11627 Print Job

Service Desk Analyst

  • Prime Melbourne CBD location
  • Multiple initial 1 month contracts with likely extensions to March 2016
  • Immediate start required!

We are currently looking for highly motivated 1st/ 2nd level support analysts to join a team within a large, well-known and reputable organisation in the CBD. You will be the first point of contact for any IT related issues across 3,000+ end users.

Initially there are multiple short-term contracts available, however extensions to March 2016 are likely.

Role

  • Provide Level 1, 2 support within a challenging but highly rewarding environment
  • Ability to install, configure and test IT hardware, software and peripheral equipment
  • Analyse and diagnose the reported technical and non-technical issues, escalating to level 3 support if necessary
  • Ensuring support is in line with agreed Service Desk procedures and Service Level Agreements
  • Aim to provide a first call resolution to every issue
  • Actively attend debriefing of escalated calls

Requirements

  • Tertiary qualifications in IT
  • Minimum 12 months experience in a busy technical Service Desk telephone/ email based environment
  • Hands-on experience with COTS or In-house Ticketing softwares a must!
  • Excellent phone manner and people skills
  • Create and maintain user accounts in Active Directory and Exchange environments
  • Installing, configuring and supporting Microsoft Windows XP/ 7/ 8 & Office 365
  • Australian local work experience essential
  • Well-developed communication skills to communicate technical information to a non-technical audience

Apply now for immediate consideration by sending your CV in word format.