Job Ref: 12828 Print Job

Service Desk Analyst

  • Service Desk Analysts
  • Large Government Organisation
  • Parramatta, NSW
  • Opportunity to get Baseline Vetting clearance by the client
  • 6 months contract on a view to extend

Adaps has been scouted to source Service Desk Analysts for a Large Government organisation in Parramatta.
POSITION OVERVIEW:

  • Perform all activities within Client Service Desk guidelines including general telephone and remote support to end-users for standard client’s hardware, software and mobile platforms.
  • Receive and process requests for assistance via telephone or electronic means.
  • Work with customers to procure mobility devices and equipment
  • Generate and update electronic incidents and requests via computer terminal.
  • Maintain policies and procedural documents and keep accurate records of duties being performed.
  • Notify Team Leaders of events which are serious, unusual or newsworthy.
  • Provide customers with information and advice concerning Client IT issues.
  • Assess incoming information and requests.
  • Initiate follow-up action to transactions and related processing.
  • Operate computer keyboard, database information and other appropriate office equipment.
  • Provide assistance and perform other relevant duties as directed.
  • Prepare minor correspondence and provide clerical support as required.
  • Assist in the training of new Service Desk Analysts

KEY TECHNICAL/PROFESSIONAL CRITERIA:

  • Effective oral, written communication and interpersonal skills.
  • Commitment and capacity to deliver quality client service and assistance
  • Ability to work independently and as part of a team.
  • Ability to identify and interpret appropriate sources of information
  • Experience in accurately identifying and classifying symptoms and possible causes to problems, ensuring appropriate assignment to specialist areas
  • Ability to provide telephone based IT support, using computer based Incident Management Systems and remote support tools
  • Demonstrated depth of technical understanding and knowledge of PC hardware, network architectures, peripherals, PC operating systems and a range of application software
  • Demonstrated experience in supporting mobile platforms including Android and iOS devices
  • Demonstrated experience with mobile device management tools in a corporate environment
  • Demonstrated high level keyboard skills and experience in windows applications
  • Commitment to perform rotational shift work to cover 24 hours per day, 7 days per week.
  • Knowledge of workplace Health and safety responsibilities and commitment to attending relevant health and safety training.

Note: Australian Citizens are eligible and client will process the selected candidates baseline clearance.

How to apply:
Please apply using the link below or call Sanky on 03 9956 1175 for further details. Applications closes based on the volume of applications received. Only short-listed candidates will be contacted.
Adaps is an equal opportunity employer that actively embraces diversity in its workforce through accurate community representation of gender, culture; thought and work arrangements.
Connect with Adaps:
Facebook: https://www.facebook.com/AdapsIT
LinkedIn: http://www.linkedin.com/company/adaps
Website: www.adaps.com.au