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Service Desk Analyst

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  • Initial 6 month contract w/ extensions
  • Must have previous Level 1/ 2 experience
  • Must have clear and consultative communication skills!

Do you enjoy providing outstanding customer service within a large helpdesk/ service desk environment? Do you want to work for a well-known & respected brand in the heart of the Melbourne CBD?

In this role, you will be the first point of contact for any IT related issues and requests within a busy and large organisation. This is an initial 6 month contract with possible extensions.

Role

  • Monitor queues to ensure SLA’s are achieved and contractual arrangements are satisfied
  • Aim to provide a first call resolution to every issue
  • Actively attend debriefing of escalated calls

Requirements

  • Minimum 12 months experience in a busy technical Service Desk telephone/ email based environment
  • Hands-on experience with COTS or In-house Ticketing software a must!
  • Working knowledge of Active Directory and Group Policies
  • Exposure to Windows XP, 7 and 8
  • IT related qualifications
  • Excellent phone manner
  • Passion to deliver quality service

Apply now by sending your CV in word format or call Cass on 03 8506 6578 for a confidential discussion quoting reference #11988.

Job Ref: 11988

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