Job Ref: 11500 Print Job

SENIOR CUSTOMER SERVICE AND ADMINISTRATION OFFICER

  • Canberra ACT based – Administration and Customer Service
  • Government organisation – 3 month contract + 3 month extension
  • $35 per hour (inc super) – ASAP start – Gov experience preferred

SENIOR CUSTOMER SERVICE AND ADMINISTRATION OFFICER

Seeking an experienced Senior Customer Service and Administration Officer for a contract role in Canberra ACT.

– Canberra ACT based – Administration and Customer Service
– Government organisation – 3 month contract + 3 month extension
– ASAP start – Gov experience preferred – $35 per hour (inc super)

THE ROLE

Reporting to the Senior Officer – Business Planning & Support the National System Support Officer will provide assistance and support to users of the National System Support Centre and to the Manager – Business Support.

RESPONSIBILITIES:

  • Obtain and maintain a working knowledge of the department’s roles and functions and apply this knowledge to provide service and advice
  • Provide basic advice and assistance and administer public inquiries about the System
  • Record phone call, email and fax inquiry details into a web-based database
  • Provide assistance with completing standard periodic written and statistical reports
  • As directed, update and maintain documentation and scripts
  • When required provide administrative support to other members of the Division
  • When required take minutes for management & section meetings and ensure that any necessary follow up action is taken.

REQUIREMENTS:

  • Demonstrated experience in customer service
  • Demonstrated intermediate ability to use Microsoft suite of office applications
  • Demonstrated experience within an administrative support function
  • Excellent communication and interpersonal skills
    Government experience preferred
  • Demonstrated experience within a call centre function, providing telephone based customer service to internal and external stakeholders
  • Relevant tertiary qualification(s)
  • Unrestricted work rights in Australia.

Apply here or contact Damian on 02 9253 4300. Applications close 25/11/2014.