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03 9867 1765
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02 9253 4300

Hardware Support Coordinator

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  • 6 Month Contract Position
  • Good experience in IT Hardware along with coordination experience is a MUST
  • Proven experience in Excel, VBA

Do you enjoy providing outstanding customer service within a large helpdesk/ service desk environment? Do you want to work for a well-known & respected brand in a picturesque south-eastern suburb? Then look no further!

  • 6 Month Contract Position
  • South Eastern Suburbs Location
  • Good experience in IT Hardware along with coordination experience is a MUST
  • Proven experience in Excel, VBA

Our large client is currently sourcing for a Hardware Support Coordinator with

  • Co-ordinate ad-hoc requests, manage escalations, investigate root cause and ensure that IT hardware is maintained in good working order at all times
  • Provide Support standards and solutions to business needs within technical area of expertise
  • Perform root cause analyse on complex hardware problems and determine best corrective action
  • Identification of ad-hoc remediation works including developing instructions and standards for works being undertaken
  • Establish and develop reporting automation within technical area of expertise
  • Problem trends to identify candidates for hardware lifecycle replacement, remedial maintenance or non performing hardware. Taking the lead in technical investigations and possible defects
  • Proven technical understanding of IT hardware industry and technologies
  • Proven capability working in a large scale, complex and distributed store environment
  • Experience in prioritising multiple high priority tasks and time management
  • Effective verbal and written communications skills
  • Proficient in use of MS Office (in particular excel and VBA)
  • Preferable ITIL certified and Kepner Tregoe trained

Apply now by sending your CV in word format or call Deepthi/Nick on 03 8506 6587 for a confidential discussion quoting #12425

Job Ref: 12425

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