Job Ref: 13287 Print Job

Customer Service and Support Representative

RESPONSIBILITIES AND AUTHORITIES

  • The primary point of contact for customers with queries, work requests or request for information
  • Researching and compiling answers to information requests
  • Liaise with customers, suppliers, vendors and carriers in a professional and efficient manner
  • Assist customers in making bill payments
  • Provide level 1 technical advice to customers and then escalate to appropriate technical support staff/suppliers when required.
  • Handling communication by mail, fax and email
  • Handling Sales calls relating to new Internet/voice services and establishment of services
  • Provision of Internet/Voice MACS and required billing system updates
  • Document any/all moves and changes and update of customer information in internal systems to the satisfaction of client’s internal processes
  • To maintain existing relationships with customers
  • Develop knowledge and competence in dealing with customers on a day to day basis in order to provide them with overall advisory services
  • To report on customer complaints and incidents as they occur

KEY COMPENTENCIES

  • To be proficient in the use of Microsoft Office suite.
  • Have an Energy, Telecommunications or IT background
  • Experience in utilising a Billing/Helpdesk or job ticketing system
  • Excellent communication & interpersonal skills – both verbal & written which will enable you to deal with external and internal parties in a professional manner.
  • A high level of customer service skills and the ability to work as a productive team member.

How to apply:
Please apply using the link below or call Rams on 03 8506 6524 for further details. Applications closes based on the volume of applications received. Only short-listed candidates will be contacted.
Adaps is an equal opportunity employer that actively embraces diversity in its workforce through accurate community representation of gender, culture; thought and work arrangements.