Job Ref: 12694 Print Job

Application Support Analyst

Purpose of the Role:
This is a key role in the support and maintenance of client facing systems and internal software packages. A Support Analyst is responsible for troubleshooting and resolving application issues for all clients.
Job title: Application Support Analyst
Duration:Full time
Location: Sydney CBD
Experience: 4-7 Yrs
Duties:

  • Troubleshoot and resolve application issues working directly with Software Developers, Testers, System Engineers and internal and external customers.
  • Prioritise workload and respond to issues and tasks with appropriate urgency and meeting agreed deadlines.
  • Perform root cause analysis on problems and develop long-term reliable solutions to the problems.
  • Create and maintain end-user documentation on product software.
  • Assist in development of reports for provision to clients & operational units.
  • Provide input to new development projects and recommendations on system improvement.
  • Communicate system development and changes effectively to the business and clients.
  • Support BCP and DR development and testing.
  • Assist with product.
  • Communicating directly with customers over complex issues
  • Problem solving complex issues by collaboration and effective research.
  • Servicing both internal and external stakeholders through regular communication updates.
  • Understand all technical aspects of the supporting systems including hardware and network.
  • Understand in depth the business requirements, rules & logic behind the supporting business systems Collect statistics on system related support activities.
  • Work Experience Required:
  • Strong communication skills
  • Excellent planning and organising skills
  • Intermediate Microsoft environment skills
  • Database analysis skill
  • Industry products knowledge
  • Project development experience
  • Problem solving and analysis

Key Skills

  • Deciding & Initiating Action
  • Working with People
  • Relating & Networking
  • Applying expertise and technology
  • Analysing
  • Learning & Researching
  • Delivering Results & Meeting Customer Expectations
  • Achieving Personal Work Goals & Objectives

How to apply:

Please apply using the link below or call on 03 8506 6553 for further details. Applications closes based on the volume of applications received. Only short-listed candidates will be contacted.
Adaps is an equal opportunity employer that actively embraces diversity in its workforce through accurate community representation of gender, culture; thought and work arrangements.

Connect with Adaps:
Facebook: https://www.facebook.com/AdapsIT
LinkedIn: http://www.linkedin.com/company/adaps
Website: www.adaps.com.au